Penyuluhan Distribusi Dan Pelayanan Peran Mahasiswa Dalam Meningkatkan Kualitas Distribusi Dan Pelayanan Program Dapur Berkah

Abstract

The Dapur Berkah Program is a social initiative aimed at providing food to underprivileged communities. However, its implementation still faces challenges in distribution management and service quality, such as untimely delivery, imbalance in distribution quantity, and subo ptimal team coordination. This article aims to analyze the role of students in improving distribution and service quality through the application of operational and service management concepts. This study uses a qualitative approach with observation, interviews, and Focus Group Discussion (FGD) techniques. Students were directly involved in planning, organizing, implementing, and evaluating the distribution activities.